Terms of Service

Last Updated: July 31, 2026

This website is operated by Seta Services, trading as Evira London. Throughout the Site, the terms “Evira London,” “we,” “us,” and “our” refer to Seta Services.

Evira London provides this website, including all information, features, tools, products, and services available through it, subject to your acceptance of these Terms of Service and all policies and notices referenced within them.

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using any part of our Services, you agree to be bound by these Terms of Service, referred to throughout this document as the “Terms.”

These Terms apply to all users of the Site, including customers, visitors, browsers, suppliers, merchants, and individuals who submit content or communicate with us.

Please read these Terms carefully before accessing or using the Site. If you do not agree to these Terms, you must not use the Site or purchase products through it.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

Nothing in these Terms excludes, restricts, or modifies any consumer right, guarantee, protection, or remedy that cannot lawfully be excluded, restricted, or modified under applicable United Kingdom law.

Section 1 — About Evira London

Evira London is the trading name used by Seta Services for this online store.

Our business details are:

Store Name: Evira London
Legal Company Name: Seta Services
Chamber of Commerce Number: 92397379
VAT Number: NL004950717B85
Email: info@eviralondon.com
Phone Number: +44 20 39967976

Business Address: Damstraat 10, 2265 AH Leidschendam, The Netherlands

References to Evira London in these Terms include Seta Services and, where applicable, our employees, contractors, service providers, fulfilment partners, and authorised representatives.

Evira London currently offers products for delivery to customers within the United Kingdom.

Section 2 — Eligibility and Online Store Use

By agreeing to these Terms, you confirm that:

You have the legal capacity to enter into a binding agreement.
You have reached the age of majority applicable in your country of residence.
The information you provide to us is accurate, complete, and current.
You will use the Site and our products only for lawful purposes.

If you allow a minor to use the Site through a device, account, or payment method controlled by you, you are responsible for supervising that use.

You must not:

Use the Site or our products for an unlawful or unauthorised purpose.
Violate any applicable law or regulation.
Infringe our intellectual-property rights or those of another party.
Introduce malicious software, viruses, worms, or destructive code.
Attempt to gain unauthorised access to the Site, another customer’s account, or our systems.
Interfere with the security, functionality, or operation of the Site.
Use the Site to send spam, phishing communications, or fraudulent requests.
Place orders using false, stolen, or unauthorised information.

We may suspend or restrict access to the Services where we reasonably believe these Terms have been breached or where necessary to protect our customers, systems, or legal rights.

Section 3 — General Conditions

We reserve the right to refuse, restrict, hold, or cancel an order for lawful and reasonable reasons, including:

Suspected fraud or unauthorised payment activity.
Incorrect pricing or product information.
Product unavailability.
Suspected commercial resale activity.
Delivery restrictions.
Breach of these Terms.
Abusive, threatening, or fraudulent conduct.
An inability to verify information associated with an order.
A payment that has been declined, reversed, or disputed.

Where we cancel an order after payment has been received, we will refund the amount paid for the cancelled product or order to the original payment method, unless another remedy is required by law.

Your non-payment information may be transferred across different networks and adapted to meet technical requirements. Payment-card information is encrypted during transmission through supported payment systems.

You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any part of the Services without our prior written permission, except where permitted by law.

Nothing in this section gives us an unrestricted right to cancel an accepted order or avoid obligations that apply under consumer law.

Section 4 — Product Information

We make reasonable efforts to ensure that product descriptions, measurements, materials, specifications, photographs, colours, prices, and other information displayed on the Site are accurate.

However:

Colours may appear differently depending on your device and display settings.
Handmade, natural, or individually manufactured products may have minor variations.
Measurements may be subject to reasonable manufacturing tolerances.
Product packaging may change without materially changing the product.
Product photographs may contain styling items that are not included in the purchase.
Pattern placement or minor finishing details may vary between individual products.

Please read the complete product description, sizing information, care instructions, and specifications before placing an order.

If we discover a material error affecting a product you have ordered, we will contact you as soon as reasonably possible. We may offer you the option to proceed using the corrected information or cancel the affected product for a refund.

Nothing in this section limits your rights where goods are faulty, not as described, not fit for purpose, or otherwise fail to meet applicable legal requirements.

Section 5 — Product Quality and Consumer Rights

Products supplied by Evira London must comply with the rights and standards provided by applicable United Kingdom consumer law.

This generally means that goods must be:

Of satisfactory quality.
Fit for their usual purpose.
Fit for a particular purpose made known to us before purchase, where applicable.
As described.
Consistent with any sample or model where relevant.
Installed correctly where installation forms part of the contract.
Supplied by a seller legally entitled to sell them.

Your rights may include repair, replacement, price reduction, rejection, refund, or compensation depending on the circumstances and the nature and timing of the problem.

Our voluntary returns, warranty, exchange, and cancellation policies operate in addition to your statutory rights.

Nothing in these Terms is intended to replace or reduce those rights.

Section 6 — Product Availability

Certain products may be available exclusively through our online store and may be offered in limited quantities.

Adding a product to your shopping cart does not reserve it.

An order is subject to:

Product availability.
Successful payment authorisation.
Fraud and security checks.
Verification of order information.
Acceptance of the order by Evira London.
Availability of a suitable delivery service.

We may place reasonable limits on quantities purchased per customer, household, payment method, delivery address, or order.

Products may be discontinued or temporarily unavailable without prior notice.

If a purchased product becomes unavailable, we will contact you and offer an appropriate solution. This may include:

Cancelling the unavailable product and issuing a refund.
Offering a suitable replacement, subject to your agreement.
Allowing you to wait for the product to become available.

We will not substitute a materially different product without your consent.

Section 7 — Prices, Currency and Taxes

All prices displayed on the Site are shown in Pounds Sterling (GBP) unless clearly stated otherwise.

The total price payable will be displayed during checkout before you submit your order.

Where applicable, displayed prices include taxes that we are legally required to collect. Delivery charges and any other mandatory costs will be displayed before payment.

Your bank, card issuer, or payment provider may charge separate currency-conversion, international transaction, or processing fees. These independent charges are not controlled by Evira London.

Prices may change for future purchases without prior notice.

A price change will not normally affect an order that has already been accepted, except where:

There is an obvious and unmistakable pricing error.
A discount or promotional code was used improperly.
The order was placed in breach of clearly disclosed promotional conditions.
A correction is legally required.

Where a material pricing error affects an order, we will contact you before fulfilment. You may choose to proceed at the corrected price or cancel the affected item for a refund.

We will not use this section to impose undisclosed costs or unilaterally increase the agreed price after an order has been accepted.

Section 8 — Placing an Order

Before placing an order, you will have an opportunity to:

Review the selected products.
Review available sizes, colours, or variations.
Review the total price.
Review delivery charges.
Enter and correct your contact information.
Enter and correct your billing and delivery information.
Select an available payment method.
Review these Terms and relevant policies.

The checkout button will make clear that placing the order creates an obligation to pay.

By placing an order, you are making an offer to purchase the selected products under these Terms.

You are responsible for checking your order carefully before submitting it.

After placing an order, you will normally receive an automated order-confirmation email.

Section 9 — Contract Formation

An automated order-confirmation email confirms that we have received your order. It does not necessarily mean that your order has been accepted.

A contract between you and Evira London is generally formed when:

We confirm that the order has been accepted;
The order enters fulfilment;
The product is dispatched; or
We otherwise communicate acceptance in writing.

If we cannot accept an order, we will notify you and refund any payment already taken for the affected product or order.

Reasons we may be unable to accept an order include:

Product unavailability.
An unsuccessful payment.
Suspected fraud.
Delivery restrictions.
An obvious pricing or description error.
A breach of quantity restrictions.
A legal or regulatory restriction.

The contract will relate only to products whose acceptance we have confirmed.

Section 10 — Billing and Account Information

You agree to provide accurate, complete, and current information when placing an order or creating an account.

This includes:

Your full name.
Email address.
Telephone number.
Billing address.
Delivery address.
Payment information.
Other information reasonably required to complete the order.

You are responsible for promptly correcting inaccurate information.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by you, except where responsibility cannot legally be excluded.

You must keep your account credentials confidential and notify us promptly if you suspect unauthorised use of your account.

Section 11 — Payments

Payments are processed through Shopify Payments or other third-party payment providers made available during checkout.

Available payment methods will be displayed at checkout and may vary by:

Device.
Browser.
Location.
Currency.
Payment-provider availability.
Store settings.

By submitting payment information, you confirm that:

You are authorised to use the selected payment method.
The information provided is accurate.
Sufficient funds or credit are available.
You authorise the total amount displayed during checkout to be charged.

We do not normally receive or store your complete payment-card information.

An order may be delayed, held, or cancelled where payment is:

Declined.
Reversed.
Disputed.
Flagged for review.
Incomplete.
Suspected to be fraudulent.
Otherwise not successfully completed.

Where an order is cancelled after payment, an appropriate refund will be issued.

Section 12 — Discount Codes and Promotions

Discount codes, sales, gifts, and promotional offers may be subject to separate conditions displayed on the Site or in promotional materials.

Unless expressly stated otherwise:

Discount codes cannot be combined.
Discounts cannot be applied retrospectively.
Offers cannot be exchanged for cash.
Product exclusions may apply.
Minimum order values may apply.
Promotional stock may be limited.
Offers may be limited to one use per customer or household.
Promotions end at the time and date clearly stated.

We may reject the fraudulent, unauthorised, or improper use of a promotion.

We will present promotional information honestly and transparently and will not use misleading reference prices, false urgency, or hidden mandatory charges.

If a promotion is affected by a material technical or publishing error, we will take reasonable steps to correct it and provide an appropriate solution for affected orders.

Section 13 — Shipping and Delivery

Shipping, delivery estimates, tracking, address changes, lost packages, and related matters are further explained in our Shipping Policy.

Orders may be fulfilled through third-party fulfilment centres and delivery providers, including facilities located outside the United Kingdom.

Products from the same order may occasionally be shipped separately.

Unless a different delivery timeframe is clearly agreed with you, we will deliver products without undue delay and normally within 30 days after the contract is formed.

Delivery estimates displayed on the Site are estimates unless expressly stated to be guaranteed.

Delays may occur due to:

Carrier disruption.
Customs processing.
Severe weather.
Public holidays.
Industrial action.
Natural disasters.
Incorrect or incomplete customer information.
Events affecting international transport or fulfilment networks.
Other circumstances outside our reasonable control.

We will remain responsible for fulfilling our legal obligations and will not use third-party fulfilment or dropshipping arrangements to avoid responsibility to you.

If delivery is materially delayed, you may have the right to set an additional reasonable deadline or cancel the contract in circumstances provided by law.

Section 14 — Delivery Address and Risk

You are responsible for providing a complete and accurate delivery address.

Please check:

The recipient’s full name.
House or building number.
Street.
Flat or unit number where applicable.
Town or city.
County where applicable.
Postcode.
Country.
Telephone number.

Risk in the products generally passes to you when the products are delivered to:

You;
A person identified by you to receive them; or
A safe place or collection arrangement expressly authorised by you.

Risk does not pass merely because the product has been handed to a carrier selected by us.

Ownership of the product passes to you once we have received full payment and the product has been delivered, unless applicable law provides otherwise.

Section 15 — Right to Cancel Online Orders

For most goods purchased online, consumers in the United Kingdom have a legal right to cancel the contract without giving a reason.

The cancellation period generally expires 14 days after the day on which:

You receive the goods;
A person nominated by you receives the goods; or
You receive the final item, lot, piece, or instalment where an order is delivered separately.

To exercise your legal cancellation right, you must clearly inform us of your decision to cancel before the cancellation period expires.

You may contact us at info@eviralondon.com.

After notifying us of cancellation, you must normally return the goods within 14 days.

Your right to cancel may not apply to certain products, including:

Bespoke or personalised goods.
Goods made to your specifications.
Sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed.
Goods that become inseparably mixed with other items after delivery.
Other legally excluded categories.

Any exception will be applied only where permitted by law.

Further information is provided in our Return and Refund Policy.

Section 16 — Handling Products During the Cancellation Period

You may inspect products in the same way that you could reasonably inspect them in a physical shop.

You are responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the product.

We may make a lawful deduction from a refund where the value of a product has been reduced by excessive handling.

We will not make deductions merely because:

Packaging was opened where opening it was reasonably necessary to inspect the product;
The product was handled appropriately;
The customer exercised a lawful cancellation right.

Separate conditions may apply to hygiene-sealed products where the seal has been broken.

Section 17 — Returns, Refunds and Exchanges

Returns, refunds, exchanges, cancellations, and faulty products are further governed by our Return and Refund Policy.

Our voluntary return policy does not replace your statutory rights.

Where you exercise a statutory cancellation right, refunds will be made in accordance with applicable law.

Where goods are faulty, not as described, or not fit for purpose, the remedy will be determined under applicable consumer law and not solely under our voluntary return conditions.

We may request reasonable proof of purchase and information needed to assess a reported problem.

Products should not be sent to our business address unless we have confirmed that it is the correct return address.

Section 18 — Refunds

Where a refund is due, it will normally be made using the same payment method used for the original transaction, unless:

You expressly agree otherwise; or
Another method is required by law.

We will not charge a fee for issuing a legally required refund.

For cancellations made under statutory distance-selling rights, we will process the refund within the period required by law.

We may withhold the refund until:

We receive the returned goods; or
You provide evidence that the goods have been returned,

whichever occurs first, where permitted by law.

Where required, the refund will include the cost of the least expensive standard delivery option offered when the order was placed.

Additional amounts paid for premium or expedited delivery may not be refundable unless legally required.

Your bank or payment provider may require additional processing time after we issue the refund.

Section 19 — Optional and Third-Party Tools

We may provide access to applications, payment options, review platforms, tracking services, social-media tools, or other features operated by third parties.

Third-party tools may be subject to their own terms and privacy policies.

We do not control their independent:

Systems.
Availability.
Security practices.
Content.
Policies.
Performance.

You should review the applicable third-party terms before using those services.

Nothing in this section excludes responsibility that cannot legally be excluded or reduces your rights relating to products purchased directly from Evira London.

Section 20 — Third-Party Links

The Site may contain links to websites or services operated by independent third parties.

These links are provided for convenience and do not necessarily constitute an endorsement.

We are not responsible for the content, availability, security, products, or practices of independent third-party websites.

Before purchasing directly from a third party, you should review its:

Terms and conditions.
Privacy policy.
Returns policy.
Contact details.

Complaints concerning products purchased directly from a third party should generally be directed to that third party.

This does not affect responsibility we may have where the third party acts on our behalf in fulfilling an Evira London order.

Section 21 — Reviews, Feedback and User Submissions

You may submit reviews, photographs, comments, questions, suggestions, or other materials to us.

You retain ownership of original content you create.

By submitting content to Evira London, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, translate, display, and distribute that content for purposes reasonably connected with our business and marketing.

You confirm that submitted content:

Reflects your genuine experience or opinion.
Is accurate to the best of your knowledge.
Does not infringe another person’s rights.
Is not unlawful, threatening, defamatory, deceptive, discriminatory, or abusive.
Does not contain malicious software.
Does not contain another person’s private information without permission.
Is not submitted in exchange for an undisclosed incentive.

We may moderate or remove content that violates these Terms or applicable law.

We will not knowingly publish fabricated reviews or misrepresent reviews as independent where a material incentive has been provided.

We are not obligated to publish every submission.

Section 22 — Intellectual Property

Unless otherwise stated, all content on the Site is owned by or licensed to Evira London or Seta Services, including:

Brand names.
Logos.
Product photographs.
Graphics.
Page designs.
Written copy.
Videos.
Icons.
Software.
Product descriptions.
Website layout.

This content is protected by applicable intellectual-property laws.

You may access the Site for personal, non-commercial shopping purposes.

You must not copy, reproduce, modify, distribute, publish, commercially exploit, scrape, or create derivative works from Site content without prior written permission, except where permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

Section 23 — Personal Information

The collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.

Personal information may be processed by service providers involved in:

Website hosting.
Payment processing.
Fraud prevention.
Order fulfilment.
Shipping.
Customer support.
Analytics.
Advertising.
Marketing communications.

Because Seta Services is established in the Netherlands and may use international service providers, personal information may be processed outside the United Kingdom.

Where required, we use appropriate measures designed to protect international data transfers.

Please review our Privacy Policy for further information.

Section 24 — Errors and Omissions

The Site may occasionally contain typographical mistakes, technical errors, outdated information, or omissions relating to:

Product descriptions.
Product availability.
Prices.
Discounts.
Promotions.
Delivery charges.
Delivery estimates.
Product specifications.

We may correct errors and update information.

Where a material error affects an existing order, we will act reasonably and contact you where appropriate.

Depending on the circumstances, we may offer:

Correction of the information.
Confirmation that you wish to proceed.
Cancellation.
Replacement.
Refund.

We will not use this section to impose a different contract unfairly or avoid remedies required under consumer law.

Section 25 — Prohibited Uses

You must not use the Site, its content, or the Services:

For an unlawful purpose.
To encourage unlawful activity.
To violate laws or regulations.
To infringe intellectual-property rights.
To harass, abuse, threaten, discriminate against, or harm another person.
To submit materially false or misleading information.
To collect another person’s personal information unlawfully.
To send spam, phishing messages, or malicious communications.
To upload viruses or harmful code.
To interfere with Site security.
To impersonate another person or organisation.
To place fraudulent or unauthorised orders.
To circumvent product, order, promotion, or security restrictions.
To scrape or extract Site content through unauthorised automated means.

We may suspend access, cancel affected orders, preserve evidence, or take appropriate legal action in response to prohibited conduct.

Any cancellation will remain subject to applicable consumer rights.

Section 26 — Availability of the Site

We aim to keep the Site accurate, secure, and available.

However, we cannot guarantee that access will always be uninterrupted, immediate, or free from technical errors.

The Site may occasionally be unavailable due to:

Maintenance.
Technical faults.
Shopify or payment-provider disruption.
Security incidents.
Internet or hosting problems.
Circumstances outside our reasonable control.

We may update, suspend, replace, or discontinue a Site feature where reasonably necessary.

This does not affect an accepted order or legal right unless the relevant change is necessary due to circumstances outside our control or required by law.

Section 27 — Product Use and Safety

Products must be used, cared for, assembled, and installed in accordance with:

Their intended purpose.
Product descriptions.
Care instructions.
Safety warnings.
Assembly or installation instructions.

General fashion, styling, sizing, or care information provided on the Site is informational and does not replace professional advice where professional advice is reasonably required.

You should stop using a product and contact us if you reasonably believe it is unsafe or defective.

Nothing in this section limits our responsibility for unsafe or faulty products or your rights under consumer law.

Section 28 — Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory rights relating to goods.
Goods that are faulty, not as described, or not fit for purpose.
Any matter for which liability cannot lawfully be excluded.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.

We supply products for private and domestic use.

Unless expressly agreed otherwise, we are not responsible for business losses, including:

Loss of profit.
Loss of revenue.
Loss of business.
Loss of anticipated savings.
Loss of commercial opportunity.

Nothing in this section limits rights or remedies that cannot legally be limited.

Section 29 — Indemnification

To the extent permitted by law, you may be responsible for reasonable loss directly caused by:

Your unlawful use of the Site.
Your deliberate and material breach of these Terms.
Your infringement of another person’s rights.
Content submitted by you that unlawfully infringes another person’s rights.

This responsibility will not apply:

To losses caused or contributed to by Evira London or its service providers.
To losses that were not reasonably foreseeable.
Where applying the term would be unfair.
Where liability cannot lawfully be transferred to you.

Nothing in this section requires a consumer to provide an unfair, unlimited, or disproportionate indemnity.

Section 30 — Suspension and Termination

These Terms remain effective while you use the Site or Services.

You may stop using the Services at any time.

We may suspend or terminate access where reasonably necessary because:

You materially breach these Terms.
Fraudulent or unlawful activity is suspected.
Your conduct creates a security risk.
We are required to do so by law.
The Site or relevant service is discontinued.

Where an order contract has already been formed, suspending Site access does not automatically cancel that contract.

Termination does not affect rights, liabilities, payment obligations, or remedies that arose before termination.

Provisions concerning intellectual property, liability, payment obligations, and dispute resolution may continue where their nature requires it.

Section 31 — Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control where the law permits this.

Such events may include:

Severe weather.
Natural disasters.
War or civil unrest.
Government action.
Customs disruption.
Industrial action by third parties.
Major transport disruption.
Widespread internet or telecommunications failure.
Payment-system outages.
Public-health emergencies.

If such an event affects an accepted order, we will:

Contact you where reasonably possible.
Take reasonable steps to minimise the delay.
Provide updated information where available.

If there is a substantial delay, you may have a right to cancel and receive a refund for products not supplied.

Section 32 — Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, it will be interpreted or limited to the minimum extent necessary to make it enforceable where possible.

If that is not possible, the affected provision will be severed.

The remaining provisions will continue in effect.

Section 33 — No Waiver

A delay or failure by Evira London to exercise a right or enforce a provision does not waive that right or provision.

A waiver is effective only when expressly confirmed in writing.

A waiver relating to one matter does not automatically apply to a later matter.

Section 34 — Entire Agreement

These Terms, together with our:

Privacy Policy.
Shipping Policy.
Return and Refund Policy.
Payment Policy.
Promotional conditions.
Product-specific conditions.
Other policies expressly incorporated by reference,

form the agreement between you and Evira London concerning your use of the Site and purchase of products.

Where product-specific or promotional conditions conflict with these general Terms, the more specific conditions will apply to the relevant product or promotion, provided they are lawful and fair.

Nothing in this section excludes information or statements that form part of the contract under applicable consumer law.

Section 35 — Third-Party Rights

Unless expressly stated otherwise, these Terms are between you and Evira London.

A person who is not a party to the contract generally has no right to enforce these Terms.

This does not affect any rights available to a gift recipient, product user, family member, or other person under applicable consumer or product-safety law.

Section 36 — Governing Law and Jurisdiction

These Terms and any contract formed through the Site are governed by the laws of England and Wales.

If you are a consumer living in Scotland, you may also rely on any mandatory protections available under Scottish law and may bring proceedings in the Scottish courts.

If you are a consumer living in Northern Ireland, you may also rely on any mandatory protections available under Northern Irish law and may bring proceedings in the courts of Northern Ireland.

If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.

Nothing in this section deprives you of mandatory consumer protections available in the part of the United Kingdom in which you live.

Before starting formal proceedings, both parties are encouraged to contact the other party and make a reasonable attempt to resolve the dispute.

Section 37 — Complaints

If you have a complaint, contact us at info@eviralondon.com.

Please include:

Your full name.
Your order number.
A description of the issue.
The outcome you are seeking.
Supporting photographs or documents where relevant.

We will review the complaint and aim to provide a substantive response within a reasonable period.

We aim to respond to initial customer enquiries within 24 hours.

Nothing in this complaints process prevents you from exercising a legal right or contacting a relevant consumer-protection body.

Section 38 — Changes to These Terms

You can review the current version of these Terms on this page.

We may update these Terms to reflect:

Changes to our Services.
Changes to our business practices.
Changes to applicable law.
Security or operational requirements.
Changes to third-party services.
Changes to our fulfilment arrangements.

The updated version will be published on the Site and the “Last Updated” date will be amended.

Changes will generally apply only to future use of the Site and future orders.

We will not retrospectively change the terms of an accepted order unless:

The change is required by law;
The change benefits you; or
You expressly agree to it.

Continued use of the Site after an update means the revised Terms apply to future use and future transactions.

Section 39 — Contact Information

Questions about these Terms of Service may be sent to:

Customer Service Hours:
Monday to Friday: 8:00 am–7:00 pm UK time
Saturday: 8:00 am–5:00 pm UK time

We aim to respond to customer enquiries within 24 hours.