Shipping Policy

Last Updated: July 31, 2026

At Evira London, we are committed to providing a dependable, secure, and transparent delivery experience. We work closely with our fulfilment and delivery partners to process and deliver your order as efficiently as possible.

This Shipping Policy applies exclusively to orders delivered within the United Kingdom.

Shipping Overview

The following estimated processing and delivery timeframes apply to orders within the United Kingdom:

Order Cut-Off Time: 4:00 pm UK time
Handling Time: 1–3 business days, Monday to Friday
Estimated Transit Time: 4–9 business days, Monday to Friday
Shipping Fee: Free
Estimated Total Delivery Time: 5–12 business days

Orders submitted after the daily cut-off time may begin processing on the following business day.

Business days exclude Saturdays, Sundays, UK bank holidays, and any public holidays observed at the location of our fulfilment facility or delivery partner.

The delivery timeframes displayed above are estimates and begin once your order has been successfully confirmed.

Although we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These circumstances may include:

Increased demand or promotional periods.
UK or international public holidays.
Severe weather.
Carrier or customs delays.
Incorrect or incomplete delivery information.
Remote delivery locations.
Operational disruptions affecting fulfilment or delivery partners.
International transport disruption.
Border or customs processing.

Unless a different delivery period has been clearly agreed with you, goods will be delivered without undue delay and normally no later than 30 days after the contract is formed.

Delivery Locations

Evira London currently delivers to addresses within the United Kingdom.

This may include:

England.
Scotland.
Wales.
Northern Ireland.

Delivery availability and estimated timeframes may vary for:

Northern Ireland.
The Scottish Highlands and Islands.
The Isle of Man.
The Channel Islands.
Other remote or offshore locations.

Where we cannot deliver to a particular address, we will notify you and cancel the affected order. Any payment already received for the cancelled order will be refunded to the original payment method.

Customers are responsible for checking that their delivery location is supported before completing an order.

Placing an Order

To protect your payment and personal information, orders must be placed through our online store.

We do not currently accept orders by telephone or email.

To place an order:

Select the product or products you would like to purchase.
Choose the relevant size, colour, or variation where applicable.
Add the products to your shopping basket.
Proceed to the secure checkout.
Enter or confirm your contact, delivery, and payment information.
Review your order, delivery details, and total price.
Complete your purchase.

Once your order has been placed successfully, an automated order-confirmation email will be sent to the email address provided during checkout.

Please review this confirmation carefully and contact us immediately if any information is incorrect.

Order Processing

Orders are generally processed within 1–3 business days.

Processing may include:

Payment verification.
Fraud and security checks.
Order verification.
Product preparation.
Quality checks.
Packaging.
Handover to the relevant delivery partner.

You will receive a separate shipping-confirmation email once your order has been dispatched.

Receiving an order-confirmation email does not mean that your order has already been dispatched.

Orders placed during promotional periods, public holidays, or periods of increased demand may require additional processing time.

International Fulfilment

Evira London works with international and local suppliers, fulfilment centres, postal operators, and delivery partners.

Some products may be dispatched from fulfilment centres located outside the United Kingdom.

The dispatch location may depend on:

The product ordered.
Product availability.
Your delivery address.
The location of available stock.
The most appropriate fulfilment route.

Using international fulfilment or dropshipping arrangements does not remove Evira London’s responsibility for your order or affect your statutory consumer rights.

Delivery estimates displayed on the Site take the expected fulfilment route into account.

Shipping and Delivery Partners

The delivery provider used for your order may depend on:

The product ordered.
Your delivery location.
Product availability.
The fulfilment centre.
Package dimensions.
The most appropriate available delivery route.

Your order may be transferred between different delivery providers during transit.

For example, an international carrier may transport the package into the United Kingdom before the final delivery is completed by Royal Mail or another local postal or courier service.

The relevant tracking information will be provided in your shipping-confirmation email once it becomes available.

We do not guarantee that a specific delivery provider will be used unless this has been expressly confirmed before the order is placed.

Customs, Import Charges and Taxes

Where a product is dispatched from outside the United Kingdom, it may pass through customs before delivery.

Unless clearly stated otherwise during checkout, Evira London aims to arrange delivery so that customers are not required to pay unexpected customs duties or import charges upon delivery.

Any mandatory product price, tax, delivery charge, or other unavoidable cost known to us will be displayed during checkout before you place the order.

If a delivery provider or customs authority requests an unexpected payment, please contact us at info@eviralondon.com before making the payment where reasonably possible.

Evira London is not responsible for charges resulting from:

Incorrect customer information.
A customer requesting delivery outside our supported area.
A customer independently redirecting a package to another country.
Charges clearly disclosed and accepted during checkout.

Nothing in this section limits rights relating to undisclosed mandatory charges under applicable law.

Order Tracking

Once your order has been dispatched, you will receive a shipping-confirmation email containing a tracking number or tracking link where tracking is available.

Tracking information may take between 24 and 72 hours to become active after dispatch, depending on the delivery provider.

Tracking updates may occasionally be delayed and may not appear in real time at every stage of transit.

International shipments may show limited tracking information while:

Moving between countries.
Awaiting customs processing.
Being transferred between delivery providers.
Awaiting acceptance by the final-mile delivery provider.

If your tracking information has not updated for an extended period, contact us at info@eviralondon.com.

Multiple Packages

Orders containing multiple products may occasionally be divided into separate packages due to:

Product availability.
Package size.
Different fulfilment locations.
Different processing times.
Delivery-provider requirements.

As a result:

Products from the same order may arrive on different days.
You may receive more than one shipping-confirmation email.
Each package may have a separate tracking number.
Packages may be delivered by different providers.

You will not be charged additional shipping fees when we choose to divide your order into multiple packages.

A product should not automatically be considered missing simply because another product from the same order has already arrived.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before completing your purchase, please carefully check:

The recipient’s full name.
House or building number.
Street name.
Flat, unit, or apartment number where applicable.
Town or city.
County where applicable.
Postcode.
Country.
Email address.
Telephone number.

Evira London is not responsible for delivery delays, failed deliveries, or lost packages caused solely by incorrect or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.

If an order is returned because of:

An incorrect or incomplete address.
A failed delivery attempt.
Refusal of delivery.
Failure to collect the package.
An inaccessible delivery location.

we will contact you after the order has been returned to the relevant fulfilment facility.

Additional delivery or handling costs may apply if you request that the order be sent again.

Any refund request will be assessed in accordance with our Return and Refund Policy and applicable consumer law.

Address Changes After Ordering

To request an address change, contact us as soon as possible at info@eviralondon.com.

Please include:

Your full name.
Your order number.
The original delivery address.
The corrected delivery address.

Before Processing or Dispatch

Where your order has not yet entered fulfilment or been dispatched, we will make reasonable efforts to update the delivery address.

Address changes cannot be guaranteed once processing has started.

After Dispatch

Once an order has been handed to a delivery provider, we may no longer be able to change or redirect the delivery address.

You may be able to request redirection directly from the delivery provider, but this depends on the provider’s policies and cannot be guaranteed by Evira London.

Evira London is not responsible for an order delivered to an address originally entered incorrectly by the customer, except where required by law.

Delivery Instructions and Safe Places

You may be able to provide delivery instructions or nominate a safe place through the checkout or delivery provider.

Where you expressly authorise a package to be left:

In a designated safe place;
With a neighbour;
At a collection point; or
With another nominated person,

the delivery provider may follow those instructions.

Please choose a secure and weather-protected location.

Evira London may not be responsible for loss occurring after correct delivery to a safe place expressly authorised by you, except where responsibility cannot legally be excluded.

Where no safe-place instruction has been provided, the delivery provider may follow its standard delivery procedures.

Delivery Attempts

If nobody is available to accept the delivery, the delivery provider may:

Attempt redelivery.
Leave the package in an authorised safe place.
Leave the package with a neighbour where permitted.
Take the package to a collection point.
Return the package to a local depot.
Return the package to the sender.

The delivery provider may leave a physical or electronic notification containing further instructions.

It is the customer’s responsibility to monitor tracking information and collect the package within any period specified by the delivery provider.

Unclaimed and Refused Packages

Packages that are refused or not collected may be returned to the sender or fulfilment facility.

Once the package has been returned, we will contact you where reasonably possible.

Where the failed delivery was caused by the customer, we may deduct or request reasonable additional delivery or return costs where permitted by law and where those costs were properly disclosed.

If you request redelivery, additional shipping and handling costs may apply.

If you request a refund, it will be assessed under our Return and Refund Policy and applicable consumer law.

This section does not apply where the package was not delivered because of an error by Evira London or its delivery partners.

Delayed Orders

Occasional delays may occur during processing or transit.

If your order has not arrived within the estimated delivery timeframe, please:

Review the tracking information.
Check whether the delivery provider has left a notice.
Check any authorised safe place.
Ask household members or neighbours whether they accepted the package.
Contact the delivery provider using the tracking number.
Contact us at info@eviralondon.com if further assistance is required.

Please allow a reasonable additional period during:

Peak shopping seasons.
Public holidays.
Extreme weather.
Customs processing.
Industrial action.
Major carrier disruption.
International transport disruption.

If we become aware of a significant delay, we will take reasonable steps to assist you and provide available information.

Failure to Deliver Within the Agreed Period

Where a specific delivery date was expressly agreed and delivery by that date was essential, you may have the right to cancel the order if we fail to deliver on time.

In other circumstances, you may ask us to deliver within an additional reasonable period.

If we fail to deliver within that additional reasonable period, you may be entitled to cancel the contract and receive a refund for products that have not been delivered.

Where you cancel because of a legally significant delivery failure, we will refund the relevant amount without undue delay.

Nothing in this section restricts your statutory rights.

Lost Packages

If tracking indicates that your package has been delivered but you cannot locate it, please:

Check the complete delivery address.
Check around the property.
Check any nominated safe place.
Ask members of your household.
Ask immediate neighbours.
Check for a delivery notice.
Contact the delivery provider.

You should then notify us at info@eviralondon.com.

We may ask you to:

Confirm the delivery address.
Provide a statement that the package was not received.
Contact the delivery provider.
Provide information needed for an investigation.
Confirm whether a safe place was authorised.

We will work with the relevant delivery partner to investigate where appropriate.

A replacement, refund, or other remedy will be determined based on:

The outcome of the investigation.
The delivery evidence.
The instructions provided by the customer.
The circumstances of the delivery.
Applicable consumer law.

Risk in the goods generally remains with Evira London until they are delivered to you, a person nominated by you, or another location expressly authorised by you.

Damaged Packages and Products

If your order or its packaging arrives visibly damaged, please photograph:

The external packaging.
The shipping label.
The internal packaging.
The product.
Any damaged parts.

Please include:

Your full name.
Your order number.
A description of the damage.
Clear photographs or videos.

Please retain the product and any available packaging until our customer-service team has reviewed your request and provided instructions.

A lack of original packaging will not automatically prevent you from receiving a statutory remedy for faulty or damaged goods.

Your rights concerning damaged, faulty, incorrect, or misdescribed products are explained further in our Return and Refund Policy.

Incorrect or Missing Products

If you receive:

The wrong product.
The wrong size, colour, or variation.
An incomplete product.
An order with missing components.
Fewer products than ordered,

Please include your order number and photographs of:

The product received.
The packaging.
The shipping label.
The contents of the package.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

Order Cancellations Before Dispatch

You may request cancellation by emailing info@eviralondon.com.

Please include your order number.

We will make reasonable efforts to cancel the order before it enters fulfilment or is dispatched.

Cancellation cannot be guaranteed once processing has begun.

Your order is only considered cancelled once you receive written confirmation from our customer-service team.

If the order has already been dispatched, you may still have a statutory right to cancel the online purchase after delivery.

Further information is provided in our Return and Refund Policy.

Statutory Cancellation Rights

For most goods purchased online, UK consumers generally have the right to notify the seller that they wish to cancel within 14 days after receiving the goods.

After notifying us, customers generally have another 14 days to return the goods.

Certain legal exceptions may apply, including to some personalised, made-to-order, perishable, or hygiene-sealed products.

Shipping and return arrangements for cancellations are explained in our Return and Refund Policy.

Nothing in this Shipping Policy limits your statutory cancellation rights.

Returns

Do not send returns to our registered business address unless our customer-service team has expressly confirmed that it is the correct return address.

Products may need to be returned to a separate authorised return facility.

Before returning a product, contact info@eviralondon.com and follow the instructions provided.

Returns sent to an unauthorised address may be delayed, rejected, lost, or returned to the sender.

This does not remove any statutory rights, but contacting us first helps ensure that the return is sent to the correct facility.

Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control where the law permits this.

These events may include:

Severe weather.
Natural disasters.
War or civil unrest.
Government restrictions.
Customs disruption.
Industrial action by third parties.
Major transport disruption.
Widespread internet or telecommunications failures.
Public-health emergencies.
Carrier-network outages.

Where such an event affects your order, we will:

Contact you where reasonably possible.
Take reasonable steps to minimise the delay.
Provide updated information when available.

If the delay becomes substantial, you may have the right to cancel and receive a refund for products not supplied.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.

Our products and delivery services remain subject to applicable UK consumer law, including requirements relating to:

Delivery within the agreed period.
Delivery without undue delay.
Responsibility for goods before delivery.
Accurate and transparent delivery information.
Refunds where goods are not supplied.
Statutory cancellation rights for online orders.

Our delivery estimates and voluntary store policies operate in addition to these rights.

Contact Information

For questions about shipping, tracking, delivery, or your order, please contact us:

Store Name: Evira London
Legal Company Name: Seta Services
Chamber of Commerce Number: 92397379
VAT Number: NL004950717B85
Email: info@eviralondon.com
Phone Number: + 44 20 39967976

Business Address: Damstraat 10, 2265 AH Leidschendam, The Netherlands

Customer Service Hours:
Monday to Friday: 8:00 am–7:00 pm UK time
Saturday: 8:00 am–5:00 pm UK time

We aim to respond to customer enquiries within 24 hours.